Your Infrastructure Got You Here — But Is It Ready for What’s Next?

Nearly 90% of health IT leaders say their operations have to change to keep pace with rising clinical, regulatory and financial complexity, according to a 2026 survey from CHIME. Eighty percent of them called interoperability a baseline expectation rather than an aspiration.

The infrastructure underneath those expectations is usually the same infrastructure that absorbed telehealth expansion, acquisition integration and the first round of AI pilots. It got health systems this far. Whether it carries them through what comes next has become a board-level question.

Systems that rely on IT partners for service desk and clinical support alone may never get that question answered. Network engineering, data center modernization and cloud architecture sit outside that scope. If your IT partnerships stop there, you’re likely missing the full value that broader technical services can provide.

This session is for solution-oriented leaders and contributors ready to assess readiness honestly, sequence work across network, data center and cloud without disrupting daily operations, and position their organizations for what’s next.

Takeways include:

• How to assess whether your current infrastructure is ready for what’s next, and why this is now a board-level priority
• Your infrastructure got you here, but Service Desk and CSD alone won’t get you where you’re going. What health systems miss by stopping short of true technical services
• How to sequence network, data center, and cloud investments without disrupting day-to-day operations
• The build vs. buy vs. partner decision: when it makes sense to bring in specialized technical services expertise