This event has passed
In healthcare, minutes matter when IT issues arise. Patients and providers expect frustration-free technology interactions. At the same time, cost constraints demand more operational efficiency than ever.
This webinar will explore innovative approaches to healthcare IT support, including integrating clinical and IT expertise and "shift-left" issue resolution. Explore how outsourcing your clinical IT service desk increases capacity for technology innovations while ensuring dependable 24/7 support.
At five hospitals and clinics, these efforts resulted in a 35% reduction in workload for Epic teams and resolved physician calls three times faster.
Key learnings:
This webinar will explore innovative approaches to healthcare IT support, including integrating clinical and IT expertise and "shift-left" issue resolution. Explore how outsourcing your clinical IT service desk increases capacity for technology innovations while ensuring dependable 24/7 support.
At five hospitals and clinics, these efforts resulted in a 35% reduction in workload for Epic teams and resolved physician calls three times faster.
Key learnings:
- How an efficient help desk boosts satisfaction and controls costs
- Pros and cons of clinical IT service desks versus traditional IT support
- Strategies for developing talent and scaling core competencies for a successful support model
Presenters:
Chris Wickersham
AVP, Customer Support Services, CereCore
Cassandra Momon
Director, Epic Services, CereCore
| REGISTER NOW |
- September 24, 2024
- 12:00 PM - 1:00 PM CT
- Becker's Hospital Review Webinar
